Overview

You can only delete orders that are unpaid and unshipped. For orders that have been shipped, you must unship them first. For paid orders, use the status Do Not Ship instead to mark them as inactive or canceled. See this guide on changing order status: Changing an Order Status.

Note: If the order date is before a locked accounting batch, even unshipped/unpaid orders may be undeletable. See "Understanding Lock Dates" below.

Instructions

Deleting Orders

1. Go to Orders > View Orders.
2. Search for your order by ID or status.
3. If eligible, click the trashcan icon to delete the order.

Warning: If you see a red lock icon instead of a trashcan, the order cannot be deleted. This may be because:

• The order is shipped or paid
• The ship date is before a locked accounting date

What Is a Lock Date?

Lock dates prevent changes to historical orders after accounting batches are closed and exported to external systems like QuickBooks. Orders with ship dates before the last lock date cannot be modified or deleted. You may need to update the ship date to a later unlocked date before proceeding.

Example error message: "Cannot edit locked orders. Your lock date is June 13, 2017."

Ejemplos:

This is an unpaid order. (Puedes saberlo porque el signo de $ está en rojo.) Se puede eliminar utilizando el icono del bote de basura.

This is a paid order. (El signo de $ está en verde.) No puede ser eliminado, como lo indica el icono de candado.

Restaurar un pedido eliminado

If an order was deleted by mistake, it can be restored as long as it was not permanently cleared:

1. Go to Orders > View Orders.

   

2. On the right-hand side, uncheck all statuses except for Deleted.
3. Click Submit to search for your deleted order.
4. Click Undelete.

   

5. The page will refresh and your order will disappear from the results—this is because you're still filtering by deleted orders. Reset the filter to find your undeleted order.

Additional Notes

• Deleting or undeleting an order does not change its ship date. Be mindful of locked dates when restoring old orders.
• “Do Not Ship” is not a cancellation—it is an operational pause. Use this for paid or held orders that are not ready to be fulfilled but should not be deleted.
• If you need to issue a refund or credit for a paid order, follow the credit/refund process instead of deleting it.