For any order that is imported from shopify and has already been paid, a refund can be done in Orderbot, and the refund will be reflected in Shopify. Please note if a refund has been done in Shopify first, it will not flow back to Orderbot. 

For this type of refund, only a dollar amount not associated with the return of any products, will be refunded. In the example below, we will be making a refund for $1 since our customer was dissatisfied with the service.

1. Go to Orders > View Orders and search for the order you want to make a refund for. Search for the Shopify Order number in the Purchase Orders field, or if you know the Orderbot OrderID, you can search in that field.
   
2. Click on the account name (in brackets) to open the Account page. 
   
3. Click on the "Accounting" tab, to bring you to the Account Details page. 
   
4. Once on the Account Details page, find the order you want process a refund for, and click the red plus sign under the "Refunds" column.
   
5. Enter the amount to refund, and any notes that should be communicated to the customer about why they are getting a refund. This includes:
   1. Refund Balance: How much is being refunded.
   2. A check/auth number: This is just for reference. You can put "1" if there is no auth number associated.
   3. Refund Note: A note about why the refund is being processed. This appears in shopify.
      
6. Once the refund has successfully been submitted, you will see a refund record created in orderbot. Similarly, you can see the order in Shopify processed as "partially refunded."