These steps cover how to bring in information from your warehouse on shipped orders, including tracking numbers. Different companies use different terms for this, but you'll generally hear terms like ship confirm or shipping response.

This process imports a file from your warehouse. The file usually contains a list of order IDs and tracking numbers, though it will depend on the setup of your warehouse integration. If an order is listed in this file, Orderbot automatically updates the orders with their tracking information and marks them as shipped.

1. Go to Fulfillment > Manage Shipping Response.
2. Click Get Ship Confirm.

   

3. Select the file and click IMPORT button. This may take a few moments depending on how many orders there are.

   

    Note: For some warehouses, you may see a date range instead of a list of files. Just select a relevant date range and click submit. The date range can include days in the past that you've already brought in shipping information for - Orderbot will automatically filter out any information that's already been imported.
   

   Orderbot then imports the information and then displays the following info for the updated orders:

   List of orders that were placed successfully:

   • Order: 561 has been marked as shipped!
   • Order: 563 has been marked as shipped!
   • Order: 564 has been marked as shipped!

Looking Up Old Information

The green check mark  means the message was send, red X means it was not. You can resend the messages from this screen using Re-send email button.

 IMPORTANT:Once you import an order, its status within Orderbot is automatically changed from TO BE SHIPPED to SHIPPED.