Overview

You can check and manage the status of any order directly in OmniPoint Order Management using the Orders > View Orders screen. The current status of each order is indicated by a color-coded status bar and descriptive text label.

Understanding the meaning of each status is important for knowing where the order is in the fulfillment process and what actions, if any, are needed. Statuses allow your team to see at a glance what needs to be done (e.g., if it's ready to ship, if it has already shipped, if it's on backorder, etc.).

Instructions

Checking the Status

1. Go to Orders > View Orders.
2. Search for your order using the order number, customer name, or status filters.
3. In the results list, locate the Status column. Each order will show a label such as Draft, Do Not Ship, Unshipped, Shipped, Delivered, etc.

Status Indicators

Statuses are color-coded to help you identify the state of an order at a glance:

• Grey (Draft): Order has been created but not processed.
• Orange (Do Not Ship): Order is on hold. No fulfillment action will be taken until the status is changed.
• Blue (Unshipped): Order is ready but has not been shipped yet.
• Green (Shipped): Order has been shipped and tracking may be available.
• Purple (Delivered): Order has been delivered to the customer.

Advanced Tips

• You can filter orders by status using the right-hand panel in the View Orders screen.
• Click the status label on an order to view or update the full order details and history.
• The Do Not Ship status is commonly used to temporarily hold orders due to customer requests, stock issues, or pending approvals. You can manually change this status when ready.

Updating Status from Order Detail Page

1. Go to Orders > View Orders.
2. Search for a specific order.
3. Click on the Order ID to go to the Order Detail page.
4. Click the Order Status link to bring up the dropdown.
5. Select the status you would like to use from the dropdown menu.
6. Click Submit.

Batch Status Change on View Orders

1. Go to Orders > View Orders.
2. Search for the orders you would like to change.
3. Tick the checkbox on the left-hand side for each order with a status you would like to change.
4. Once you've selected all of the orders, click one of the status options.
5. The page will reload and display a message indicating which orders had their status changed.

Unshipping an Order

In OmniPoint Order Management, most changes to a shipped order require unshipping it first, as shipped orders are typically considered fully processed.

1. Go to Orders > View Orders.
2. Search for the orders you want to update.
3. Select the checkbox next to each relevant order.
4. Click the 'confirm order' button (orange square).
5. The page will reload and indicate which orders had their status changed.

Note: If you unship an order, you change its status back to 'unshipped' from 'shipped.' Inventory that was depleted from your warehouse when the order was marked as shipped will be returned to inventory.