Shipping Settings Errors

Shipping method or ship to country error!

If you are seeing this message, it means that the current country you have selected for the customer does not have an active distribution centre. The logic is: if you don't have an active DC, how can you ship something? You can rectify this by going to Prefs –> System Setup –> Shipping and Tax Settings, then click the 'Shipping Destinations' tab. Find the country you are trying to ship to, then activate the DC. Check the Shipping Destinations page for some more info.

Shipping Rate Grids setting Error!

Something is incorrect in your grid pricing settings. Go to Prefs –> System Setup –> Shipping and Tax Settings. From there, you would go to the 'Shipping Charge' page. You might want to check the 'Shipping Destinations' page first in order to check which shipping charge you have set for the country and sales channel your customer is assigned to.

Common grid pricing errors are caused by gaps in pricing. If you have a charge set for orders between $1-12 and then another for $13-20, you actually have a gap! Any orders between $12.01 and $12.99 have no shipping charge set, so they will trigger the above error.

Cancel Failed!USPS Transaction ID can not be found 

If you tried to void a label on an order and you got this error, there is a good chance that the Shipping Carrier on the order is not the same as the one on the Label. Change the ship method on the order back to the original, then click “void” to cancel the label.

An error occurs trying to get rates. An exception has been raised as a result of client data.

This is generally encountered on the orderpad if a customer's 'ship to' address is incorrect. Common errors are problems with the ZIP code, state, or abbreviations such as ST. If there's any problem with the address, UPS, USPS, or FEDEX can't get rates.

A good place to check addresses is here:

https://tools.usps.com/go/ZipLookupAction!input.action

You can also try searching on Googlemaps to see if it autocorrects the address.

NOTE: We have a video about shipping settings here.

Payment Integration Errors

Authorize.net Error Messages 
Getting this error message when you are trying to process payments?Authorize.Net MESSAGE – This transaction cannot be accepted. RESPONSECODE: (3) REASON CODE: (103) Have you changed your password for your authorize.net account recently? If so, then you will need to generate a new Transaction Key. Please email support@orderbot.com for instructions on how to do this.

The transaction has been declined

Do Not Honour

Both of these errors generally indicate that there's a problem with the credit card you're using. Have the customer get in touch with their issuing bank.

A duplicate transaction has already been submitted.

This generally means that you've double-clicked and attempted to submit the same information twice. Please verify whether or not you've already submitted before trying again.

Order Processing Errors

Order ### Ship Error. Product (product name) does not have a BOM or has a BOM that has not yet reached it's effective date.

That error means that you've missed a step in creating these products. They have no inventory and purchasing units because you haven't set up a bill of material. If you're set up to deplete on the inventory (component) class, any products without an inventory unit can't be marked as shipped.

NOTE: We have a training video about setting up 1:1 BOMs here.

Can not find this SKU: Ob3000

Items may be added to cart, using Order By SKU. In this situation, you might encounter this error. This might mean one of the following

• The Order by SKU functionality is Case Sensitive. Make sure the casing of the SKU, matches the casing of the Order Entry. So, OB3000 and not Ob3000 or oB3000.
• The specific SKU (and its parent, if Child Product) does not have a price specified in the Order Guide associated with the Customer (Account) which you are trying to place an Order for.

Cart is empty, add products before checkout

Items need to be added to the cart, before you can checkout.  But sometime, you might encounter this error, even though it appears that there are items in the cart.

• This is because they have two tabs open of the Orderpad at the same time.

Payment Information is Missing

While trying to complete (Submit) an Order, you might encounter this error. This might mean one of the following

• The Order is meant to be paid by Credit Card, but the Credit Card details are missing. 
  • Please click on the Payment Tab and complete the Credit Card Information OR click the Do Not  Process Payment Checkbox (if you don't intend to immediately process payment)
• The Account is meant to be On Terms, but has not been correctly setup.  As seen from the SS above, there is no option for Account.
  • Go to the Account profile and set the Account to be On Terms.  You will then see the option for Account on the Payment Tab, as displayed below:

Could not find a path of the Path 

When trying to upload Order using an Excel File (Home > Orders > Import Order from File > Import from Excel Orders), you might first encounter this error.

• This is not actually an error.  It simply means that the required setup for this feature has not been completed.  Please contact support@orderbot.com to request for this feature setup to be  enabled.  Kindly allow a minimum of  2-3 weeks for you request to be processed.

Product Creation Errors

Nothing to Save

• When trying to add a Bill of Materials in the process of creating a Product, you might encounter this error, when the Save button is clicked. (Notice in the SS above the Save button is being clicked but there are no Items in the Bill of Materials -Items tab.)
  • Please click on the Submit button (left) to add the selected item to the Bill of Materials - Items tab, first.  Then set an effective date and click the Save button (right), as shown below:

     A similar resolution may be adopted when linking Purchase Units to their respective Inventory Units.