The Live Chat function is a real time support line directly to OneRail’s live support team.
Select the “Live Chat” button in the upper right-hand corner of every page.

Support handled through Live Chat Support:

• Service incident
• Customer issue or complaint
•  Delivery issue or complaint
•  Cancelled order
•  Order status

Things to know before selecting Live Chat Support: 

• Your name
• Organization/Store
• Order number (if applicable)
•  Customer name (if applicable)
• Ticket type-Customer Support or Dispatch

Response Time:

• See contracted Service Level Agreement.

Hours of Operation:

•  See contracted Support Hours.
•  Live Chat Support generally available:
•  Monday – Friday 7:00am-8:00pm EST
•  Saturday – Sunday 8:00am-8:00pm EST

Live Chat Support (Downloadable PDF)